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Return Policy |
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Returning a defective receiver
or accessories
Unless otherwise specified, we gladly
accept DEFECTIVE EXCHANGES on products
within 10 days of original invoice date.
FTAdiy.com shall have sole discretion as
to the credit method. We will ship a
replacement product, exchange or we may
repair the item and return it to you.
Returns processing may take up to 3
business days from the time your return
is received.
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FTA RECEIVER WARRANTY
Any unauthorized software or
non-manufactures firmware uploaded to
your receiver will automatically void
the warranty of the receiver. The
manufacturer does not support third
party software.
All Free To Air receivers come with the
latest Manufacture Firmware, ready for
FTA programming. We do not support any
3rd party software
We are not responsible for receivers
that have been modified.
Only official software and upgrades
available from the manufacturers can be
used with free to air receivers.
FTA receivers with manufacturer’s
defects) must be returned directly to
the manufacturer at one of the website
addresses listed below.
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Captive Works |
www.captiveworks.com |
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Conaxsat |
www.conaxsat.com |
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Kbox |
www.kboxteam.com |
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Pansat: |
www.pansatusa.com |
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nFusion: |
www.nfusionusa.com |
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Seesat |
www.seesatusa.com |
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Sonicview |
www.sonicviewusa.com |
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Viewsat |
www.viewsatusa.com |
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Return Procedure Simple Step 1 2
3
You may contact us through
Contact Us
and we will try our best to assist you
with any problems or if necessary assist
you in having your receiver or product
returned to us. Please do note however
that warranties are considered null and
void if any modifications to the
firmware (software) or to hardware are
made. Please do not attempt to modify
either as they may damage your receiver
and nullify the warranty.
Step 1:
Check Your Return
ALL products being
returned must be 100% complete and must
be packaged in ORIGINAL PACKAGING. All
packing materials, manuals, digital
media, blank warranty cards and other
accessories and documentation must be
included in the original packaging, as
provided by the manufacturer. A return
will not be processed, if ANY item(s)
included in the original shipment to you
is not present in the returned package.
Items sent for return consideration will
be immediately denied and FTAdiy.com
return policy will NOT BE HONORED in the
event that a return shipment is received
by us improperly packaged, altered or
physically damaged.
ALL ITEMS WILL BE
INSPECTED AND TESTED UPON RECEIPT. Any
discrepancies including, but not limited
to, the following list will result in
the package being returned to the
customer and credit or replacement will
NOT be issued.
The following criteria will be followed
in rejecting returns and refusing
credit:
- Products which are
improperly packaged
- Packages affixed with
counterfeit label(s) or
affixed with labels
exhibiting tampering
- Products or packages
with barcode label removed
- Products with SERIAL
NUMBER which does not match
SERIAL NUMBER on package or
invoice (FTAdiy.com
maintains serial number
tracking)
- DAMAGE: Cracked
components or damage to any
circuit boards
- DAMAGE: Loose, damaged
or removed screws/fasteners
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Step 2:
Call or email for a Return Authorization
(RA) Number
Returns will not be accepted at our
warehouse without a valid Return
Authorization (RA) number. RA numbers
will expire after 10 days. Any return we
receive without an RA number will be
documented and returned to you.
Step 3: Ship Your Return with tracking
number
THIS IS FOR YOUR PROTECTION, in the
event the package is lost or damaged in
transit. We suggest that you use a
“traceable carrier” that can provide you
with “proof of delivery.” FTAdiy.com
shall not be responsible for items
returned that are lost or damaged in
transit. Postage and handling charges,
both to and from our warehouse will be
paid by you, the customer, and is
non-refundable. At our discretion
CompUSA.com may reimburse shipping
charges related to the EXCHANGE of
DEFECTIVE products. If you have any
questions about shipping reimbursement
for DEFECTIVE EXCHANGES please email or
call when we issuing your return
authorization for clarification.
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IMPORTANT NOTICE: If
Your Return does not qualify |
In the event that the product
you are returning does NOT meet
the requirements described in
this document, we will
photograph the merchandise and
packaging and prepare a detailed
summary of our determination to
deny the return. The merchandise
will then be returned to you.
Please call us to discuss
alternative resolutions for
difficulties with products not
qualifying for return or
exchange.
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