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   Frequently Asked Questions
 
 
Do I need a Paypal account to pay you with my credit card?
Can you program my receiver with unauthorized software to get all the channels?
What Channels are available to me with your receivers?
How do I return my receiver if it is defective?
What do I need for a complete FTA satellite system?
What is free-to-air?
KU Band and C-Band. What is it all about?
Why should I buy from FTAdiy.com?
How do I track my order?
How do I get an estimate of the shipping time?
Can I ship to a PO box address?
 
  Do I need a Paypal account to pay you with my credit card?
No, you do not need a PayPal account, simply fill in your information such as shipping address, credit card info and any additional notes and you are able to pay us without registering an account with our credit card processor which is PayPal. We chose PayPal because your information is secure and the payment process is fast. Any problem during the order process, please contact us at 1-718-705-0194





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  Can you program my receiver with unauthorized software to get all the channels?
to reduce the amount of email we receive we felt it necessary to answer this question which is probably the most common question. All of our receivers come with factory authorized firmware that has been on it since it left the factory. We do not answer programming questions, we do not cover your receiver under warranty if it has been flashed with non-authorized software and we do not condone the theft of satellite signals. We are selling our receivers for their intended use which is to obtain Free-to-air channels which can be viewed for free legally in Canada and the United States. These units are not sold by us to steal signals nor are they intended for this use by us or the manufacturers, and once again we do not condone the theft of satellite signals or cover your receiver under warranty if it has been flashed with the unauthorized software.

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  What channels are available to me with your receivers?
All of our receivers can get the same channels,

and a complete list can be found at www.lyngsat.com.
FTAList.com The easy list of North American free-to-air TV channels
The Echostar Knowledge Base on DBSTalk

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  How do I return my receiver if it is defective?
You may contact us through email and we will try our best to assist you with any problems or if necessary assist you in having your receiver returned to us. Please check out Return Policy page for detail.

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What do I need for a complete FTA satellite system?
One satellite only:

  1. Any one of our receivers.
  2. Any one of our single LNB Dishes.
  3. Coaxial cable to connect Dish to Receiver

2-4 satellites (typical):

  1. Any one of our receivers.
  2. Any one of our dishes with more than 1 LNB or multiple dishes if necessary.
  3. Coaxial cable to connect Dish to Receiver.
  4. DiSEqC switch for integration of up to 4 signals from up to 4 LNBs (included with all of our receivers).

4+ Satellites:
Note: If you want to try this out there is no way we can give exact instructions for every single setup but here are the basic components

  1. Any one of our receivers.
  2. Any one of our dishes, except when using a motor,33" and up is needed.
  3. Depending on your setup a motor or multiple Diseqc 4x1 (included with all receivers) and 3x4 switches.
  4. Any kind of our Coaxial cable to connect dish to receiver.

Multiple receiver Setups:
Note: The most LNBs you can hook up to a receiver is 4 is using multiple receivers. Click here for a diagram.

  1. 2-4 of our receivers, you can mix and match if you like.
  2. Any one or more of our dishes with 1 or more LNB.
  3. Any kind of our Coaxial Cable to connect dish to receiver.
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  What is FTA (Free-to-Air)
Free-to-Air (FTA) is exactly what the name implies.Free-to-Air systems do not require package programming; the channels are free to view and there are no monthly programming charges. Free-to-air channels can be broadcast in either analog or digital signals. Currently there are hundreds of freely available channels many of which are international language channels; many others are special interests channels broadcast in English.

FTA-Satellite.com mainly focuses on selling and supporting digital systems. All the systems that we offer are DVB (Digital Video Broadcast) compliant. MPEG-II compression is used to transfer the signals from the satellite down to your receiver.

Providing that you have the right tools and some mechanical ability all of these systems are relatively easy to install. FTA-Satellite.com can also help you save money by doing your own installation. We offer step by step guides, support forums and photos to help get you started.

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  KU Band and C-Band
Free-to-air satellite signals come in two types; Ku-Band (small dish), and C-Band (large dish). Many of the international channels available in North America are broadcast in Ku on the Telstar 5 satellite. But others are available.

Ku-Band systems consist of a satellite receiver and a remote control as well as a dish that only points to one satellite. If you find that you need to look at more than one KU-band satellite you may want to purchase a rotor system which moves the dish to point at many satellites.

If you find yourself wanting to watch a channel broadcast on a C-Band satellite (six foot dish) you will have to stay tuned as we currently do not support C-Band satellite equipment.

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  Reasons buy from FTAdiy.com

We believe that there are many reasons for choosing FTAdiy.com. Listed below are some of the most prevalent, ones which we feel will help you understand why FTAdiy.com is committed to more of your needs than any other retailer.

  • Your order is shipped within 24 hours or the next business day, and is in stock when shipped. Our newly designed stocking system ensures that an item is marked out of stock as soon as the units run out. That way, we can guarantee almost 99% of the time that the item you bought is currently in stock. If for some reason your order is not in stock we will immediately notify you through email and offer you either a full refund or credit.
  • We do not drop ship like many of our competitors. In order to get you the best price and service we stock our own products. We believe that this competitive advantage is what most smaller businesses do not have. In the time that we've been around we've been able to strengthen bonds with many of our suppliers and so, we are able to get preferential pricing and stock in order to serve you better.
  • Every single item we sell is 100% brand new. We do not stoop to low levels like some other dealers and sell used dishes and in worse cases used receivers. Our products are factory sealed in the box that the factory packed them in.
  • We keep all of your personal information private, we will never sell any of your information to anyone, and the transaction is completed without any storage of credit card details in our database. The credit card payment is processed in real time unlike some other dealers who obtain your credit card number and store it in their database for who knows how long and than are free to charge any amount to it they wish at any time.
  • To us customer service and competitive pricing are the most important assets we believe we can have. We always attempt to answer emails within 24 hours, even on weekends, and we always strive to give you, the customer, the best selection of products at the lowest prices. Any question? Call us at 1-718-705-0194
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  Tracky my order

You may track your package by linking to the carrier's website
(Canadapost.ca, USPS.com , Canpar.com, etc...) and using its tracking ID number.
For details please check our Shipping Policy page.

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  Estimate of the shipping time

Actual shipment arrival depends on the availability of the product and the city you live. Delivery is also influenced by order processing time (which includes credit verification and time to pick and pack your order). During busy periods and holidays, delivery may take longer than estimated so please allow extra time for product arrival. For estimate delivery time please check our Shipping Policy page. Some of the most common causes of delays are incorrect, inaccurate or out of date information.

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  PO Boxes Address

Yes we ship to PO boxes address,  to make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order.

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